Legal
Grievance Redressal
Effective date: 26 October 2026 · Version 1.0
LootBeezShop (“LootBeez”) is committed to resolving complaints fairly and quickly. This page describes how to raise a grievance about the Platform, your account, payments, content or the processing of your personal data, in line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023.
Grievance Officer
| Name | [GRIEVANCE OFFICER NAME] |
|---|---|
| grievance@lootbeez.shop | |
| Address | LootBeezShop, [REGISTERED ADDRESS, CITY, STATE, PIN] |
| Working hours | Monday to Friday, 10:00–18:00 IST (excluding public holidays) |
Before you write to the Grievance Officer
Most questions are answered fastest through Help → Ask a question in the app, or by emailing support@lootbeez.shop. If you are not satisfied with that answer, or your complaint concerns personal data, content or a serious issue, write to the Grievance Officer.
How to file a grievance
Send an email from your registered email address including:
- your name and registered email address;
- a clear description of the issue, with dates;
- relevant references — for example a recording, payout reference (UTR) or support ticket; and
- the outcome you are seeking.
We may ask for additional information to verify your identity or investigate.
Timelines
| Step | Timeline |
|---|---|
| Acknowledgement | Within 24 hours (48 hours on weekends and holidays) |
| Resolution of general grievances | Within 15 days of receipt |
| Requests relating to personal data | Within 30 days of receipt |
| Content that is unlawful or violates someone’s privacy | Action within 72 hours of a valid complaint |
Escalation
If you are not satisfied with the Grievance Officer’s decision, you may:
- for matters concerning personal data, file a complaint with the Data Protection Board of India under the DPDP Act;
- for consumer matters, approach the appropriate consumer commission; or
- pursue dispute resolution as described in our Terms of Service.
Reporting fraud
If someone asked you for money or an OTP in the name of LootBeez, report it to us immediately, and to the National Cyber Crime Reporting Portal (cybercrime.gov.in) or helpline 1930.