Legal
Refund & Cancellation Policy
Effective date: 26 October 2026 · Version 1.0
Summary
- Contributors never pay LootBeez, so there is nothing to refund on the contributor side.
- Business customers can cancel before collection starts for a full refund of the advance, less any completed pilot.
- After collection starts, you pay for work delivered and work already in progress; the rest of the advance is refunded.
- Items that fail the agreed specification are replaced or credited if reported within 30 days.
- Approved refunds are paid within 10 business days to the original payment method.
This policy applies to payments made to LootBeezShop (“LootBeez”) by business customers for datasets and data-collection services. It should be read together with our Data Licence Terms and any signed Order. If an Order contains different cancellation terms, the Order prevails.
Contributors
LootBeez never charges contributors any fee — for registration, training, work, payouts or anything else. As contributors do not make any payment to LootBeez, no refund applies to them. If anyone has taken money from you in the name of LootBeez, it is a fraud: please report it to support@lootbeez.shop and to the police or the national cyber-crime portal.
Business customers — cancellation
| When you cancel | What you pay | Refund |
|---|---|---|
| Before the Order is accepted | Nothing | Not applicable |
| After acceptance, before collection starts | The agreed pilot fee, if a pilot was completed | Full advance less the pilot fee |
| After collection has started | All delivered milestones, plus approved work collected but not yet delivered, plus any non-refundable costs stated in the Order | Balance of the advance, if any, after deducting the amounts payable |
| After final delivery and acceptance | The full Order value | No refund, except under the quality warranty below |
Cancellation must be sent in writing to business@lootbeez.shop. On cancellation, data collected but not paid for will not be delivered.
Quality warranty
If a delivered item does not materially conform to the agreed specification and you tell us within thirty (30) days of delivery, we will replace it with a conforming item or credit its price, at our option. If replacement is not possible, the credit can be refunded on request.
Delays
If a delivery milestone is delayed by more than thirty (30) days beyond the agreed date for reasons attributable to LootBeez, you may cancel the undelivered part of the Order and receive a refund of any advance paid for that part.
How refunds are paid
- Approved refunds are processed within ten (10) business days of approval, to the original payment method or bank account.
- Applicable taxes are refunded or adjusted through a credit note as permitted by GST law.
- We do not charge cancellation fees beyond those described above or in the Order.
Contact
Business: business@lootbeez.shop · Grievances: Grievance Officer